Contact

support@losarat.app

We reply within two business days. If it's about a specific round, include the date and the scenario name so we can find it quickly.

How do rounds work?

Each round generates a fresh AI result and uses one round from your balance. The first round is free. After that you can buy packs of 3, 8 or 15 rounds inside the app — the App Store shows the price in your local currency.

I paid but didn't get my rounds

Close the app and reopen it first — that resolves most cases. If you were charged and the balance still hasn't arrived, email support@losarat.app with the purchase date and we'll add the rounds manually.

Rounds are an Apple consumable product: they are spent when used, so there is no "restore purchases" button for them. Any purchase that didn't land is fixed by hand through support.

If a round dies halfway through (connection dropped, app closed), the round is returned to your balance automatically. You don't need to do anything.

Refunds

All purchases go through Apple, and refunds are handled by Apple directly at reportaproblem.apple.com. We can't issue a refund ourselves, but we can help with any technical problem behind it.

Deleting a person

Open that person's page and tap delete. They and all their answers and personality data are removed immediately.

Deleting your account

Settings → Delete account. This removes your account and every person and round attached to it. It is permanent, and any unused rounds go with it.

Language

The app is in Arabic and English; switch from Settings. Switching the language of a result you already have never costs a round.

Age

The minimum age is 16 for anyone you add or who takes the test.